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Slotozen casino Rules and Regulations in Ireland

These Terms and Conditions set out the legal rules for the use of the official Slotozen casino website and mobile application by users in Ireland. They govern registration, betting, payments, bonuses, privacy, and security on the platform. By creating an account or continuing to use the services, you confirm that you have read and agree to these terms. These requirements apply to all users accessing the platform from Ireland.

General Terms

  • Agreement to terms
    • By completing registration or using the services, you agree to these Terms and Conditions, the Privacy Policy, the Cookie Policy, the General Betting Rules, and any bonus terms that apply to specific promotions.
    • You should read all terms in full before placing any bet or using any service.
  • Eligibility and user requirements
    • You must be at least 18 years of age and legally allowed to participate in online gaming in Ireland.
    • You confirm that you are not self-excluded on our platform or through any recognised Irish self-exclusion scheme that covers our services.
    • You may hold only one account. Accounts are for personal, non-commercial use and may not be transferred.
  • Changes to terms
    • The platform may update these terms to reflect legal, regulatory, or operational changes. Material changes will be notified through the website, app, or email where feasible.
    • Continued use after an update constitutes acceptance. If you do not agree, you must stop using the services and request account closure.
  • Proper use of the platform
    • Use must be lawful, fair, and in line with these terms. Prohibited practices include: creating multiple accounts, using automated tools or bots, chip-dumping, collusion, exploiting bugs, or any unfair advantage.
    • You must not interfere with the website, app, game servers, or any event outcome, and you must not attempt to access source code or protected content.
  • Intellectual property and content protection
    • All software, games, odds or paytable data, text, graphics, audio, and video are protected by copyright and related rights. No reproduction, distribution, or use beyond personal gameplay is allowed.
    • Trademarks and logos may not be used without written permission.
  • Liability and service availability
    • Services are provided on an “as available” basis. Interruptions, maintenance, or third-party outages may occur.
    • To the maximum extent permitted by Irish law, we exclude liability for indirect or consequential loss and for losses arising from: interruptions, delays, data transmission failures, or third-party failures.
    • Nothing in these terms limits liability for fraud or for matters that cannot be limited under Irish law.
  • Governing law and complaints
    • These terms are subject to mandatory consumer protection law in Ireland.
    • If you have a complaint, contact support promptly, provide your account details, bet IDs, and any evidence. We will investigate and aim to resolve in a reasonable timeframe. You may escalate to an alternative dispute resolution (ADR) body if available and appropriate.

General Betting Rules

  • Eligibility to place bets
    • Only verified customers aged 18 or over and resident or ordinarily present in Ireland may place bets.
    • You must have sufficient cleared funds or an eligible bonus balance.
    • Self-excluded or restricted accounts are not allowed to place bets.
  • Bet acceptance and records
    • A bet is accepted once it receives a server confirmation and appears in your bet history or game log with a unique reference.
    • For casino games, a wager is accepted when the game server registers the stake; game logs are authoritative.
    • In the event of disconnection, the final outcome recorded by the server determines settlement.
  • Minimum and maximum stakes
    • Minimum and maximum stake limits apply per game, table, or product and are displayed on the relevant screen or rules panel.
    • We may apply account-level limits, daily or monthly net loss limits, and maximum payout caps to manage risk and promote responsible betting.
  • Settlement, wins, and losses
    • Casino outcomes are determined by the game’s random number generator (RNG) or by the live dealer game provider. Payouts follow the posted paytable or displayed odds where applicable.
    • Winnings are credited to your account balance after settlement. Rounding is to two decimal places in euro unless the game rules specify otherwise.
    • Where an event or game is void, affected bets are settled at odds of 1.00 or stakes are returned, consistent with the product rules.
  • Restrictions and refusal
    • We may refuse, limit, or void a bet if it breaches these terms, exceeds limits, involves prohibited practices, or if regulatory or integrity concerns arise.
    • Collusion, syndicate betting, using scripts, or exploiting latency or obvious errors is prohibited.
  • Cancellations, errors, and malfunctions
    • Obvious error rule: where a price, paytable entry, or outcome is an evident mistake, we may void the bet or settle at the correct terms.
    • Malfunction voids all pays and plays as per the game provider’s rules.
    • If a game round is incomplete due to interruption, it will either resume on reconnection or be settled based on server records. If settlement is impossible, the stake is returned.
  • Time-limited features
    • Free bets, free spins, and other bonuses are subject to expiry dates and wagering requirements stated in the specific bonus rules.

Payment Rules

  • Funding your account
    • Supported methods are shown in the cashier and may include cards, bank transfer, e‑wallets, vouchers, and other approved services.
    • You may only use payment instruments held in your name. Third-party payments are not allowed.
    • Minimum and maximum deposit limits apply per method and are displayed in the cashier. Fees, if any, are shown before you confirm.
  • Withdrawals
    • Withdrawals are, where possible, returned to the original funding method, subject to card scheme and provider rules.
    • Identity verification (KYC) is required before the first payout and whenever reasonably necessary under AML rules.
    • Processing times are shown in the cashier and depend on method and verification status. Banking or provider delays may occur.
    • We may apply daily, weekly, or monthly withdrawal limits. Larger withdrawals may be paid in tranches.
  • Verification and security
    • We may request: proof of identity, age, and address; ownership proof for payment methods; and source of funds or source of wealth documents.
    • Failure to complete verification can lead to cancellation of transactions, account restrictions, or return of deposits to the source payment where feasible.
  • Transaction restrictions and reversals
    • We may suspend deposits or withdrawals during security, responsible gambling, AML, or risk reviews.
    • Pending withdrawals may be cancelled by you in the cashier until processed, unless your account is self-excluded or otherwise restricted.
    • Chargebacks or payment disputes are treated as a breach and may lead to account closure and recovery of costs.
  • Currency and records
    • The default currency for Ireland is euro (EUR). If currency conversion applies, the rate is determined by the payment provider or our processing partner.
    • You can read your transaction history in your account at any time.

Responsible Gambling

  • Commitments and tools
    • The platform supports safer gambling and offers tools to help you control betting behaviour:
      • Deposit, loss, stake, and session limits
      • Reality checks and time reminders
      • Time-out (short breaks) and self-exclusion options
      • Product blocks and account closure
      • Access to account history and a risk self-assessment
    • Decreases to limits take effect immediately. Increases take effect after a cooling‑off period.
  • Self-exclusion
    • You can request self-exclusion for a defined period or indefinitely. During exclusion, betting is not allowed and marketing is stopped where operationally possible.
    • If you hold accounts across related services, you should request exclusion on each account to ensure full coverage.
  • Support and resources in Ireland
    • GamblingCare.ie – information, advice, and support
    • Problem Gambling Ireland – resources and signposting
    • Gamblers Anonymous Ireland – peer support meetings
    • HSE addiction services – health support pathways
    • Samaritans (116 123) – emotional support when needed
  • Underage gambling
    • Gambling by anyone under 18 is prohibited. We conduct age checks and will close accounts and void activity where underage use is identified.

Anti-Money Laundering

  • Legal obligations
    • Operations for Ireland users are subject to the Criminal Justice (Money Laundering and Terrorist Financing) Acts 2010–2021, relevant EU measures, and sanctions regimes.
  • Know Your Customer (KYC)
    • Before enabling withdrawals and whenever required, we verify identity, age, and address.
    • Where risk indicators arise, we may request enhanced due diligence such as source of funds or source of wealth.
  • Monitoring and controls
    • Transactions are monitored for unusual patterns including rapid deposit‑withdrawal cycles, structuring to avoid thresholds, third‑party payments, or funding inconsistent with known profile.
    • Screening is conducted for politically exposed persons (PEPs) and sanctions.
  • Suspicious activity
    • We may delay, refuse, or freeze transactions and accounts during investigations.
    • Where required, suspicious activity is reported to the Financial Intelligence Unit (FIU) Ireland. Legal restrictions may prevent us from informing you about such reports.
  • Consequences of breaches
    • Breach of AML rules may result in account restrictions, fund freezing, bet voiding, and account closure. Funds may be forfeited where permitted by law.

Privacy Policy

  • Compliance
    • Personal data processing complies with the EU GDPR and the Irish Data Protection Act 2018.
  • Data we collect
    • Registration and profile data: name, date of birth, contact details
    • Verification data: identity documents, address proofs, payment ownership proofs
    • Usage data: log‑ins, device identifiers, IP address, cookies, and app telemetry
    • Betting and payment data: stakes, bets, wins, losses, deposits, withdrawals, bonuses used
    • Safer gambling data: limits, interventions, and self-exclusion records
    • Communications: support interactions and complaint records
  • How we use your data
    • To provide and operate the services, manage your account, and settle bets
    • To meet legal obligations including KYC/AML, tax, and regulatory reporting
    • To prevent fraud, ensure security, and enforce terms
    • To manage promotions and bonuses where you choose to participate
    • To send service communications; marketing is based on consent or legitimate interests and can be withdrawn at any time
  • Legal bases
    • Contract performance; legal obligation; legitimate interests; consent where required (e.g., marketing, certain cookies).
  • Sharing and transfers
    • Data may be shared with payment providers, identity verification partners, game providers, IT and security vendors, auditors, and competent authorities where legally required.
    • International transfers outside the EEA use safeguards such as Standard Contractual Clauses.
  • Retention
    • Data is retained no longer than necessary, generally up to five years after account closure for AML and regulatory purposes, or longer where required for disputes.
  • Your rights
    • You may request access, rectification, erasure, restriction, and portability, and may object to processing based on legitimate interests.
    • You may withdraw consent at any time; this does not affect prior lawful processing.
    • You can lodge a complaint with the Data Protection Commission (DPC) in Ireland.
    • To exercise rights, contact support and specify your request and account details.

Security

  • Platform security measures
    • Transport encryption using modern TLS protocols; encryption of sensitive data at rest
    • Network segmentation, firewalls, intrusion detection and prevention, and vulnerability management
    • Independent testing and audits of critical systems; supplier due diligence
    • Payment processing aligned to industry standards such as PCI DSS through approved providers
  • Account protection
    • Two‑factor authentication is available for your account and should be enabled to reduce risk.
    • Strong password requirements, session timeouts, device checks, and failed login lockouts are enforced.
  • Monitoring and incident response
    • Continuous monitoring for suspicious account activity, bots, and abnormal betting patterns
    • Incident response procedures, including data breach notification in accordance with GDPR where required
  • Your responsibilities
    • Keep login credentials confidential and secure your devices.
    • Review your account activity regularly and report any unauthorised use promptly.
    • Avoid using public or shared devices to access the account, and do not reuse passwords across services.

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